Last Updated: 22 July 2026
At Perth City Airport Chauffeur, we understand that travel plans can change. This Refund & Cancellation Policy explains how cancellations, booking changes, no-shows and refunds are handled for our chauffeur and airport transfer services.
This policy operates alongside your rights under the Australian Consumer Law (ACL). Consumer guarantees that apply under Australian law cannot be excluded by a business policy.
If you need to cancel your booking, please contact us as soon as possible before your scheduled pickup time.
Cancellation eligibility and any applicable charges depend on how much notice is provided.
More than [24] hours before pickup: Full refund.
Between [12–24] hours before pickup: [50% refund / cancellation fee – confirm your preferred rule].
Less than [12] hours before pickup: Booking may be non-refundable.
No-show: No refund may be provided.
These timeframes should be replaced with your client’s actual cancellation rules before publishing.
For airport transfers, please notify us as soon as possible if your travel plans change.
If your flight is delayed, we may adjust your pickup time based on available flight information, and a normal flight delay will not automatically be treated as a cancellation.
If your flight is cancelled, please contact us as soon as possible so we can discuss rescheduling, a booking credit or a refund where applicable.
Customer cancellation terms do not override any rights available under Australian Consumer Law.
A booking may be considered a no-show if the passenger:
Where permitted by law and disclosed as part of the booking terms, no-show bookings may be non-refundable.
For airport pickups, we recommend contacting us before arranging alternative transportation if you cannot locate your chauffeur.
Complimentary waiting time may be included depending on the type of booking.
Suggested placeholders:
Airport Pickups: [60 minutes] complimentary waiting time after the applicable pickup/arrival time.
Non-Airport Pickups: [15 minutes] complimentary waiting time.
Additional waiting charges may apply once the complimentary period has expired.
Please replace these figures with your actual business rules before publishing.
We understand that plans sometimes change. Requests to modify a booking may include changes to:
Changes are subject to availability and may result in a change to the fare.
If the new journey costs more than the original booking, the customer may be required to pay the difference. If it costs less, any adjustment or refund will be handled according to the revised booking and applicable law.
In the unlikely event that Perth City Airport Chauffeur cannot provide a confirmed service, we will contact you as soon as reasonably possible.
Depending on the circumstances, we may offer an appropriate alternative, rescheduling, booking credit or refund.
Where Australian Consumer Law gives you a right to a particular remedy, those statutory rights will apply. Travel services are subject to consumer guarantees, and remedies can depend on why a service was cancelled or delayed.
Our services come with consumer guarantees under Australian Consumer Law where applicable.
For example, where a service has a major problem, a consumer may be entitled to cancel the service contract and receive a refund for the unused portion or compensation for reduced value. Different remedies can apply to problems that are not major.
Nothing in this Refund Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
A customer is generally not automatically entitled to a refund under consumer guarantees simply because they change their mind about a service. However, any cancellation rights offered by our own booking policy will still apply.
Therefore, cancellations made by customers because of a change of plans will be handled according to the cancellation notice periods stated in this policy.
Approved refunds will normally be returned to the original payment method used for the booking where practicable.
Once we process a refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Any payment processing or administrative deductions will only be made where they are lawful and have been properly disclosed.
If your booking was made through a third-party booking service, travel agent or other platform, its cancellation and refund procedures may also apply.
Customers who paid the third party directly may need to request their refund through that provider.
We understand that unexpected situations can occur. Where appropriate, we may consider individual circumstances when reviewing cancellation or rescheduling requests.
This does not affect any rights or remedies available under Australian Consumer Law.
To cancel a booking or request a refund, please contact us and provide:
Booking Name:
Booking Reference:
Pickup Date & Time:
Contact Number:
Reason for Cancellation:
Perth City Airport Chauffeur
Perth, Western Australia
Phone: +61 459 232 354
Email: bookings@chauffeurdemo.pinkkeecraft.xyz
Fill Out the Booking Form and we will Send You an Email Confirmation As Soon As Possible.
