Last Updated: 22 July 2026
These Terms and Conditions apply to bookings and chauffeur services provided by Perth City Airport Chauffeur in Perth, Western Australia. By using our website, requesting a quote, making a booking, or using our services, you agree to these Terms and Conditions.
These terms should be read together with our Privacy Policy and any booking or cancellation policy displayed on our website.
Perth City Airport Chauffeur provides private passenger transport and chauffeur services, including:
Service availability may depend on vehicle availability, pickup location, destination, booking time and other operational requirements.
Customers may make a booking through our website or other booking methods made available by us.
When making a booking, you must provide accurate and complete information, including your:
Your booking is considered confirmed only after you receive confirmation from Perth City Airport Chauffeur.
Customers are responsible for reviewing their booking confirmation and informing us as soon as possible if any information is incorrect.
We are not responsible for delays or other issues caused by incorrect or incomplete information supplied by the customer, except to the extent liability cannot lawfully be excluded.
Prices may be based on factors including:
Where a fixed quote has been provided, it applies to the journey details supplied at the time of booking.
Changes to the journey requested by the customer may result in additional charges. Any applicable additional charges should be communicated where reasonably practicable.
Payment must be made using an accepted payment method.
Depending on the booking, we may require full payment, partial payment or payment at another specified time.
Where a third-party payment provider processes a transaction, its own terms and conditions may also apply.
Customers booking an airport pickup should provide accurate airline, flight number and arrival information.
Where available, we may monitor flight information to help coordinate your pickup time.
Flight monitoring does not guarantee that we will receive immediate or completely accurate information from airlines, airports or third-party flight information providers.
If your flight is cancelled, diverted or significantly changed, please contact us as soon as reasonably possible.
Where Meet & Greet service is included or booked, the chauffeur will meet the passenger at the agreed meeting location.
Customers should ensure that the mobile phone number supplied with the booking is available after arrival where reasonably possible.
If you cannot locate your chauffeur, please contact us before arranging alternative transportation so that we can assist.
A reasonable complimentary waiting period may be included depending on the type of booking.
Additional waiting charges may apply after the complimentary waiting period expires.
The exact complimentary waiting period and applicable charges should be stated during booking or in your Booking/Cancellation Policy.
Before publishing this page, insert your actual waiting-time rules here, for example:
Airport Pickup: [XX minutes] complimentary waiting time
Non-Airport Pickup: [XX minutes] complimentary waiting time
Customers should be ready at the confirmed pickup location at the agreed time.
If we cannot contact or locate the passenger after the applicable waiting period, the booking may be treated as a no-show.
A no-show may result in charges, subject to the cancellation and refund conditions communicated at booking and applicable law.
Customers may cancel a booking by contacting Perth City Airport Chauffeur through an approved contact method.
Cancellation charges will depend on how much notice is provided before the scheduled pickup.
Your final cancellation policy should clearly state the relevant notice periods and fees.
For example, you may later specify:
More than [XX] hours before pickup: [Your refund rule]
Within [XX] hours of pickup: [Your cancellation charge]
No-show: [Your no-show charge]
Nothing in this section excludes any refund, cancellation or other remedy to which a customer is entitled under the Australian Consumer Law. Australian consumer guarantees apply automatically where applicable and cannot simply be removed through website terms.
Changes to pickup time, destination, passenger numbers, vehicle type or other booking details are subject to availability.
Changes may affect the original price.
Please notify us as early as possible if your travel arrangements change.
We aim to provide the vehicle category selected or confirmed at the time of booking.
However, where circumstances outside our reasonable control make the booked vehicle unavailable, we may provide a suitable alternative vehicle where reasonably possible.
Vehicle images displayed on our website are illustrative unless expressly stated otherwise. The exact model, colour, specifications or appearance may vary.
Customers must select a vehicle suitable for the number of passengers and amount of luggage travelling.
We may be unable to carry passengers or luggage exceeding the legal or safe capacity of the vehicle.
Please advise us in advance if you are travelling with oversized luggage, sporting equipment, wheelchairs or other large items.
Child seats may be available by prior request.
Customers should provide accurate information about the number and type of child restraints required.
Availability should be confirmed when making the booking.
Passengers must behave appropriately and must not:
A chauffeur may refuse to commence or continue a journey where passenger behaviour creates a genuine safety risk or involves unlawful conduct.
Customers may be responsible for reasonable cleaning or repair costs caused by damage or excessive soiling for which they are responsible, subject to applicable law.
Smoking and vaping are not permitted inside our vehicles.
Food and beverages may be restricted depending on the vehicle or service.
Passengers consuming alcohol must comply with applicable Western Australian laws and any restrictions applying to the vehicle or service.
Please check that you have collected your belongings before leaving the vehicle.
If an item is found, we will make reasonable efforts to help return it to its owner.
Customers may be responsible for reasonable delivery or courier costs associated with returning lost property.
We make reasonable efforts to provide punctual services. However, travel times can be affected by circumstances outside our reasonable control, including:
Nothing in these terms limits rights that cannot lawfully be excluded.
Our services come with rights and guarantees under the Australian Consumer Law where applicable. Among other things, services covered by those guarantees must be provided with due care and skill, be fit for an applicable stated purpose, and—where no timeframe has been agreed—be provided within a reasonable time.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
Depending on the circumstances, a failure to comply with a consumer guarantee can give a customer rights to remedies such as having the service problem rectified, cancellation/refund, or compensation for reasonably foreseeable loss or damage.
To the maximum extent permitted by law, Perth City Airport Chauffeur will not be liable for loss caused solely by circumstances outside our reasonable control or by inaccurate information supplied by the customer.
However, nothing in these Terms excludes or limits liability or customer rights where doing so would be unlawful, including applicable rights under the Australian Consumer Law.
This distinction is important because businesses cannot contract out of mandatory consumer guarantees or mislead customers about remedies available under those guarantees.
We aim to keep information on our website accurate and current. However, service descriptions, prices, vehicles, availability and other website information may change.
Website content is provided for general information and should be read together with your individual quote and booking confirmation.
Unless otherwise stated, the website design, branding, logo, written content, graphics and other materials belonging to Perth City Airport Chauffeur may not be copied, reproduced, distributed or commercially used without permission, subject to applicable law and third-party rights.
Personal information collected through bookings, enquiries and use of our website will be handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how personal information is collected, used, stored and disclosed.
We may use third-party providers for services such as payment processing, website hosting, maps, communications, booking technology or other business operations.
Third-party services may have their own terms and privacy policies.
We may update these Terms and Conditions from time to time.
Any updated terms will be published on our website with a revised “Last Updated” date. Changes will apply prospectively as permitted by law and will not remove accrued statutory rights.
Australian law prohibits proposing, using or relying on unfair terms in covered standard-form consumer and small-business contracts, so material unilateral-change provisions should be drafted carefully.
These Terms and Conditions are governed by the laws applicable in Western Australia, Australia, and applicable Commonwealth laws.
Subject to any rights regarding jurisdiction that cannot lawfully be excluded, disputes will be dealt with by courts or tribunals having jurisdiction in Western Australia.
Questions regarding these Terms and Conditions or your booking can be directed to:
Perth City Airport Chauffeur
Perth, Western Australia
Phone: +61 459 232 354
Email: bookings@chauffeurdemo.pinkkeecraft.xyz
Fill Out the Booking Form and we will Send You an Email Confirmation As Soon As Possible.
