Privacy Policy

Last Updated: 22 July 2026

Perth City Airport Chauffeur respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, request a quote, make a booking, contact us, or use our chauffeur and transfer services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The APPs govern matters including collection, use, disclosure, security, access and correction of personal information.

1. Information We Collect

When you use our website or services, we may collect information such as:

  • Your full name
  • Phone number
  • Email address
  • Pickup and drop-off locations
  • Pickup date and time
  • Flight number and flight details
  • Number of passengers
  • Luggage requirements
  • Vehicle preferences
  • Child seat requirements
  • Booking and journey information
  • Payment and transaction information
  • Messages or information you provide when contacting us
  • IP address, browser type, device information and website usage information

We only seek to collect information reasonably required to provide and manage our services.

2. How We Collect Information

We may collect personal information when you:

  • Make an online booking
  • Request a quote
  • Complete a website form
  • Contact us by telephone, email or another communication method
  • Use our chauffeur or airport transfer services
  • Communicate with our drivers or customer service team
  • Browse or interact with our website

Information may also be received from third parties involved in arranging a booking on your behalf, where appropriate.

3. How We Use Your Information

We may use your personal information to:

  • Process and manage bookings
  • Provide airport transfers and chauffeur services
  • Confirm pickup and drop-off arrangements
  • Communicate with you about your booking
  • Monitor relevant flight information
  • Coordinate chauffeurs and vehicles
  • Process payments
  • Provide customer support
  • Respond to enquiries and quote requests
  • Maintain and improve our website and services
  • Prevent fraud or misuse of our services
  • Meet legal, regulatory, insurance or accounting requirements
  • Send service-related communications

Where permitted and appropriate, we may also send promotional communications. You may ask us to stop sending direct marketing communications.

Australian privacy rights can include knowing why information is collected and disclosed, requesting access or correction, opting out of unwanted direct marketing, and making a privacy complaint where the Privacy Act applies.

4. Airport and Flight Information

For airport transfer bookings, we may use the flight information you provide to coordinate your pickup and, where available, monitor changes to scheduled arrival or departure times.

Flight information will only be used as reasonably necessary to provide or manage your transfer.

5. Payment Information

Where online payments are available, payments may be processed through third-party payment service providers.

Depending on the payment system used, Perth City Airport Chauffeur may not directly store complete credit or debit card details. Payment providers may process information according to their own privacy policies and security procedures.

6. Sharing Your Personal Information

We may disclose information where reasonably necessary to provide our services, including to:

  • Chauffeurs and drivers assigned to your booking
  • Payment processors
  • Website hosting and technology providers
  • Booking and communication platforms
  • Professional advisers, insurers or accountants
  • Government authorities or law enforcement where required or authorised by law

We do not sell customer personal information.

Where the Australian Privacy Principles apply, a privacy policy should explain whether personal information is likely to be disclosed overseas and, where practicable, the countries involved.

Before publishing: If your WordPress hosting, booking system, payment gateway, email provider or analytics services process customer data outside Australia, this section should be updated to identify that practice and, where practicable, the relevant countries.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate website features, remember preferences, understand website traffic and improve user experience.

Third-party services used on our website, such as analytics, maps, advertising, booking or payment services, may also use cookies or similar technologies.

You can control or disable certain cookies through your browser settings, although some website functions may not work correctly as a result.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services and meeting legal, accounting, taxation, insurance and dispute-resolution requirements.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Where the Privacy Act and APPs apply, access and correction are among the rights addressed by the Australian privacy framework.

We may need to verify your identity before processing an access or correction request.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Perth City Airport Chauffeur is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Children’s Privacy

Our services may be used by families travelling with children. However, our website and booking services are intended to be used by adults capable of making a booking.

Parents or guardians should provide any information required for children travelling as part of a booking.

13. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

If the Privacy Act applies to the business and you are not satisfied with the response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this website with an updated revision date. OAIC guidance states that organisations covered by the Privacy Act should maintain a clearly expressed and up-to-date privacy policy.

15. Contact Us

For privacy questions, access or correction requests, or complaints, please contact:

Perth City Airport Chauffeur
Perth, Western Australia
Phone: +61 459 232 354
Email: bookings@chauffeurdemo.pinkkeecraft.xyz

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